Shipping & Delivery
Available shipping options appear for your delivery address
Track the order status from your account
The available carrier, expected delivery time and shipping fee are shown before you confirm the order.
Exchange & Returns
14-Day Exchange or Full Refund
You may exchange or return most items within 14 days of receipt without giving a reason, subject to the legal exceptions below.
Original condition: unworn, unwashed, tags & packaging intact
Refund within one week of accepting the return, using the original method where applicable
30-Day Defective or Non-Conforming
A defective or non-conforming item may be exchanged or returned within 30 days of receipt, with no additional return cost to you.
Fabric/manufacturing defects, wrong item, damage not caused by customer
Submit the request with your order number and we will arrange collection
When Returns Are Not Accepted
- ×
Worn, washed, altered, or customer-caused damage
- ×
Innerwear or hygiene-sealed items after opening the packaging
- ×
Custom-made to your specifications and conforming
- ×
An item that cannot be restored to its original condition for a customer-caused reason
Return & Refund Process
- 1
Submit the request
Open My Account → Orders, choose the delivered order, tap Return and select the reason.
My Account → Orders → Return
- 2
Review and coordinate
We review the request and contact you by email or WhatsApp to arrange collection or drop-off. Please wait for our instructions before sending the item.
Track the request in My Account
- 3
Inspect and refund
After receiving the item, we inspect it and complete the refund or exchange. The status remains visible in your account.
My Account → Returns
How Refunds Are Paid
The refund is issued within one week of accepting the return, using the original payment method where applicable.
For cash-on-delivery orders we agree a suitable transfer method with you; banks may need additional time to display the credit.
Start from your account — Orders → Return — or WhatsApp 01201452510