Demand Available — Ultimate Perfection
Frequently Asked Questions
Answers based on how we actually work — not boilerplate. For the full legal policy see Shipping & Returns Policy.
Orders & Shipping
What does DAV EGYPT sell?
DAV EGYPT is primarily an operations and marketing partner — manufacturing, QC, export, and platform support. You can shop supported labels OMAIMA, H LEO, and SEEN, plus select partner products we list under DAV.
How long does shipping take in Egypt?
Standard delivery is 5–7 business days; express is 2–3 where available. Shipping fees show at checkout, and you get a tracking email when the order ships.
How do I track my order?
Log in → My Account → Orders. You will see each order status (processing, shipped, delivered). When it ships, a tracking email is sent.
Do you ship internationally?
Yes — we ship to selected countries. Shipping and duties are calculated at checkout by destination. For B2B export orders contact info@dav-egypt.com.
What is the fastest way to reach you?
WhatsApp 01201452510 — fastest response. Or email info@dav-egypt.com for detailed requests. Hours: Sun–Thu 9 AM–6 PM EET.
Do you have a physical store?
We sell primarily online. For fittings or institutional orders (e.g. OMAIMA uniforms), contact us on WhatsApp or email and we will arrange case by case.
Returns & Refunds
How do I start a return?
Log in → My Account → Orders. On a delivered order, tap Return, choose a reason, and add photos if you have them. You can follow the same request under My Account → Returns. One return request per order.
I paid cash on delivery — how do I get my money back?
After we receive and complete the return, we set the refund amount and transfer via Vodafone Cash or bank to the number/account you confirm with us on WhatsApp. You will see the status change to transferred in My Account → Returns.
Why do you ask for photos?
Photos help us see defects, wrong items, or shipping damage before we approve pickup. They are not mandatory for every reason, but they speed up review — especially for size issues, wrong SKU, or quality complaints on OMAIMA, H LEO, or SEEN orders.
Wrong size — can I exchange instead of refund?
Yes, within 14 days and if the item is unworn with tags intact. Submit a return from your account and note that you want an exchange. If the size you need is in stock, we arrange it after we receive the original piece.