Nothing here limits any statutory right more favourable to you. Conditions that reduce supplier obligations are void under Egyptian law.
Shipping & Delivery
Delivery in Egypt & internationally
Standard: 5–7 business days
Express: 2–3 days where available
Order tracking via email
Shipping fees are shown at checkout. Late delivery triggers withdrawal rights without cost — we bear return shipping per Article 40.
Your Legal Rights in Egypt
14-Day Exchange or Full Refund
Under Articles 17 & 40 of Law 181/2018, exchange or full refund within 14 calendar days of receipt — no reason required.
Original condition: unworn, unwashed, tags & packaging intact
Distance sales: consumer bears return shipping unless agreed otherwise
Refund to original payment method within 7 days of approved return
30-Day Defective or Non-Conforming
Under Article 21, defective or non-conforming goods: exchange or refund within 30 days — DAV bears all shipping costs.
Fabric/manufacturing defects, wrong item, damage not caused by customer
Contact promptly with photos & order number for collection or prepaid label
When Returns Are Not Accepted
- ×
Worn, washed, altered, or customer-caused damage
- ×
Hygiene-sealed items opened or used (where applicable)
- ×
Custom-made to your specifications and conforming
- ×
Expired windows, or shipping without prior DAV approval
Return & Refund Process
From your account: Orders → Return → Returns. Every step is logged — from submission to refund.
- 1
Submit from your account
Open My Account → Orders. On a delivered order, tap Return. Pick a reason (wrong size, defect, wrong item, change of mind, etc.), add details, and upload photos if you can. The system checks the 14-day window and links your order to the CTN batch it shipped from.
My Account → Orders → Return
- 2
DAV team review
Your request goes to our returns queue. Status moves from Requested to Reviewing while we check the reason, photos, item condition, and whether it still falls within the legal window. We usually respond within one business day.
Track in My Account → Returns
- 3
Approval & return coordination
If approved, we email and WhatsApp you to arrange pickup or drop-off. Status becomes Approved. Please wait for our message — do not send the item back on your own.
Email + WhatsApp from DAV EGYPT
- 4
Receive, QC & stock restore
When the item reaches us, we inspect it again, complete the return in the system, and restore stock to the correct CTN batch (FIFO). Your order is marked Returned.
Admin completes → status: Completed
- 5
Refund amount & transfer
The refund amount is set when we complete the return. For cash-on-delivery orders we transfer via Vodafone Cash or bank, then mark it as transferred in your account. Card payments go back to the same method where applicable.
Refund status: pending → transferred
Track Status in Your Account
Requested
You submitted from your account
Reviewing
DAV is checking your request
Approved
We sent return instructions
Completed
Item received, refund amount set
How Refunds Are Paid
Refund amount is set when admin completes the return in the system
COD orders: Vodafone Cash or bank transfer — then marked transferred in your account
Cards: refund to original method within 7 days of completion
Banks may need 3–10 extra business days before credit shows
Quality Control — Before & After Delivery
DAV runs manufacturing and quality services before a piece reaches you — factory audit, production oversight, and final inspection. That cuts down defects, but your legal rights still stand if something slips through.
When a return arrives, we re-inspect, document the outcome, and notify you by email.
Frequently Asked Questions
How do I start a return?
Log in → My Account → Orders. On a delivered order, tap Return, choose a reason, and add photos if you have them. You can follow the same request under My Account → Returns. One return request per order.
I paid cash on delivery — how do I get my money back?
After we receive and complete the return, we set the refund amount and transfer via Vodafone Cash or bank to the number/account you confirm with us on WhatsApp. You will see the status change to transferred in My Account → Returns.
Why do you ask for photos?
Photos help us see defects, wrong items, or shipping damage before we approve pickup. They are not mandatory for every reason, but they speed up review — especially for size issues, wrong SKU, or quality complaints on OMAIMA, H LEO, or SEEN orders.
Wrong size — can I exchange instead of refund?
Yes, within 14 days and if the item is unworn with tags intact. Submit a return from your account and note that you want an exchange. If the size you need is in stock, we arrange it after we receive the original piece.
The item arrived defective — what are my rights?
Under Article 21 of Law 181/2018 you have 30 days for defective or non-conforming goods. DAV bears return shipping. Every ready-to-wear piece passes our QC before dispatch — if something still slips through, contact us with photos and your order number right away.
My return was rejected — what can I do?
Rejections usually mean the item was worn or altered, the window expired, or it was shipped back without approval. Check the reason in your Returns tab, then WhatsApp or email us with your order number if you think we missed something.
Can I return while the order is still shipping?
The Return button appears once your order is delivered. If something is seriously wrong, message us on WhatsApp with your order number — we will note it before delivery where possible.
How long until I see the refund on my card?
We process card refunds within 7 days of completing the return. Your bank may take another 3–10 business days to show the credit. Track completion and refund status in My Account → Returns.
Start from your account — Orders → Return — or WhatsApp 01201452510
You may also refer unresolved disputes to the Egyptian Consumer Protection Agency (CPA).